FREQUENTLY ASKED QUESTIONS

Vehicles parked in your drive or parking space might limit the amount of snow that will be able to clear, but it by no means prevents us from doing our best to remove as much snow as possible.

Boston Real Estate Concierge is Licensed, Bonded and fully insured. In the event that an object is accidentally damaged, please notify our office within 24 hours of your appointment, and we will take action to provide compensation.

We understand that our clients have sentimentally valuable items which may not be replaceable, which is why we take extra care in your home to be respectful of your belongings.

When you book your first appointment with a Boston Real Estate Concierge client services representative, you will most likely receive an estimate of how many hours we think we need to clean your home.

We may also suggest booking a complimentary walk-through estimate with one of our Quality Control Supervisors to ensure that we allot enough time and cleaning consultants for your appointment.

Our housekeeping cleaning service includes a thorough cleaning of all surfaces, floors, counter tops, baseboards, mirrors, furniture, and windows. Unlike other cleaning services, our cleaning consultants will always clean corners and underneath beds and other furniture. We will move objects on counter tops and shelves in order to clean underneath them. Our Green Home Cleaning also includes kitchen and bathroom disinfection.

Boston Real Estate Concierge cleaning consultants bring all cleaning agents, sponges, and towels with them to all Cleaning appointments. However, for sanitary reasons, we ask that clients provide some basic cleaning tools. Clients should have a toilet bowl brush, a step stool, and garbage bags.

Many of our clients have pets, and we are happy to clean around them. If your pets tend to get anxious around strangers, it may be a good idea to keep them in an enclosed area until they become accustomed to your cleaning consultants.

Most of our clients are not home during their housekeeping appointments. Whatever your preference, we are happy to make your housekeeping experience pleasant and convenient.

Our cleaning consultants are specially selected based on their ability to pass our rigorous product and service training. They understand that they are part of an quality-oriented company that provides an elite level of service. We also have unique quality control measures in place to help ensure consistency in our standard of service.

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